FAQ
Frequently asked questions
Quick answers about booking, consultations, services and visiting the Malate studio.
Is submitting the form a confirmed booking?
No. The form is an appointment request. The salon reviews availability and suitability, then confirms or suggests alternatives. Your visit is not confirmed until you receive acceptance from the studio.
What are your opening hours?
We are open Tuesday–Saturday 10:00–19:00 and Sunday 10:00–18:00. We are closed on Mondays.
Why do major hair services need an assessment?
Final color and treatment results depend on your current condition, natural base, previous color and chemical history. An assessment helps us recommend a plan that suits your hair—and avoids promising a finish that may not be realistic in one visit.
Do I need a deposit?
Yes for major hair color, treatments and extension services. A deposit is typically required within 24 hours of the salon accepting your request. Details are in the booking & cancellation policy.
Do you accept walk-ins?
Walk-ins are welcome for shorter nail and lash services when a slot is free. Major hair color and treatment services are by appointment request only.
Why do you ask for current and inspiration photos?
Photos help us prepare for your consultation—especially for color, nail art and lash mapping—so we can discuss suitability before you arrive.
Is there a café at the Malate studio?
We focus on beauty services at the Malate location. Café amenities are not advertised as part of this studio experience.
Does the Academy guarantee a job or income?
No. Our courses provide hands-on professional training. Completing a course does not guarantee income, employment or business profitability.